Terms & Conditions

Privacy policy

The online booking is the contract between AL AWALI TRAVELS and the CLIENT who signing the ELECTRONIC Booking Form. No employee of AL AWALI TRAVELS has authority to vary these Conditions of contract. The Contract between the AL AWALI TRAVELS and the Client shall be governed by and construed in accordance with the laws of and applicable in Kuwait and subject to the jurisdiction of the Kuwait Law.

1. Communication 
Where a booking is made directly by a Client with AL AWALI TRAVELS, all communications related to the booking/reservation will be sent to the clients email address at the time of Reservation. Where a booking is made sometimes on behalf of the traveler, communications from the AL AWALI TRAVELS will be sent to the client whose email and telephone numbers are provided by the client at the time of booking a service online.

2. Travel documentation
It is the responsibility of the Client to obtain and carry a valid passport (should have validity more than 6 months at least in most cases) and any other documents including visas and international certificates of vaccination required for travel to, from and in the destination. The AL AWALI TRAVELS shall not be liable for any inconvenience, expense, loss or damage of any kind if incurred by the Client by reason of failure to obtain or produce, or by the loss of, such documents.

3. Prices
Prices are subject to change based on availability at the time of booking which may affect prices if not finalized

4. Change or cancellation of booking

*In case of cancelation or re-issue there is minimum 20 KWD fee per ticket with an additional airline fees for refundable tickets.

*In case of Flight cancelation, shedule change, etc there is minimum 10 KWD fee per ticket

*Our service charge of refund, reissue and schedule change not related to airline provide the service.

*In case of  Hotel cancellation awali charges(20 KWD) + hotel cancellation charges will apply.

The AL AWALI TRAVELS will make alteration of an already finalized booking only if requested by the client, in writing by email or in person to the AL AWALI TRAVELS's offices. If the initial booking permits such alterations the AL AWALI TRAVELS will do the necessary alteration with a minimum admin charges of KWD 20/-.

The client will be liable for cancellation charges in accordance with original booking policy. Cancellation of booking will be normally considered as per the normal procedures mentioned at the time of reservation. All requests for alterations or cancellations must be made or confirmed in writing by the client to the AL AWALI TRAVELS & by returning the original cash receipt for the services purchased. This is to ascertain by the AL AWALI TRAVELS that the right person who paid for the services claims to have it cancelled/refunded.

The AL AWALI TRAVELS accepts no liability for any loss or damage caused by events beyond its control.

5) By accepting the terms and condition the al awali travels have the right to cancel the non refundable ticket and refund the taxes after 9 months from issuing date

6) If you are not using your ticket, please notify al awali travels via email or WhatsApp to avoid the reservation cancellation charges 

7) Boarding : Please be at boarding gate before 3 hours your schedule time of departure

8) Cancelation an re-issue : we accept email and whats app only(we will response within 1 business day)

9) We will not be responsible any visa requirement more than 8 hours transit .

10) Changes & Cancellation(for refundable tickets) accepted before 48 hours schedule flight departure.

11) We will not be responsible any baggage details (PC, KG) might change bases on airline , contact the airline for baggage details